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The Missing Link Soft Skills Training for Supervisors Soft skills training for front line supervisors reduces turnover among front line staff as much as 80 percent. This study of turnover costs will help you calculate your return on investment. The Missing Link is available in live workshops delivered by the authors,  train-the-trainer format and in audio CD. Listen to three-minute audio clips from all eight programs:

Part 1: Attitude

Purchase the Set of CD's

Topics: Job descriptions Let It Go People don't care. Click Here or on Image to Listen

Part 2: Walk a Mile

Topics: Values Run Amok Sympathy and Empathy The Puzzle Click Here or on Image to Listen

Part 3: Nonproductive Behavior

Topics: DAPPER The Category Trap Hot Buttons Click Here or on Image to Listen

Part 4: Communication

Topics: The Basics Feedback Listen, Think, Communicate Click Here or on Image to Listen

Part 5: Listen, Really Listen

Purchase the Audio Series

Topics: Do I listen well? Let's Just See Silence Click Here or on Image to Listen

Part 6: Conflict

Topics: QTIP I'm not involved D I G U P Click Here or on Image to Listen

Part 7: Teamwork

Topics: Building a Team the Right Way Keeping it Together Age Table Click Here or on Image to Listen

Part 8: Dealing with Stress

Purchase the Series

Topics: Replace STRESS with FUN Exercise the STRESS Out Laugh, and the World Laughs with You Click Here or on Image to Listen

The Missing Link Audio Series | Click here to purchase the series at the Sherpa Store

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