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The Missing Link Soft Skills Training for Supervisors
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Part 1: Attitude
Topics:
- Job descriptions
- Let It Go
- People don't care.
Part 2: Walk a Mile
Topics:
- Values Run Amok
- Sympathy and Empathy
- The Puzzle
Part 3: Nonproductive Behavior
Topics:
- DAPPER
- The Category Trap
- Hot Buttons
Part 4: Communication
Topics:
- The Basics
- Feedback
- Listen, Think, Communicate
Part 5: Listen, Really Listen
Topics:
- Do I listen well?
- Let's Just See
- Silence
Part 6: Conflict
Topics:
- QTIP
- I'm not involved
- D I G U P
Part 7: Teamwork
Topics:
- Building a Team the Right Way
- Keeping it Together
- Age Table
Part 8: Dealing with Stress
Topics:
- Replace STRESS with FUN
- Exercise the STRESS Out
- Laugh, and the World Laughs with You
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